Terms of use

What Kaza is, and who you are contracting with

Kaza is software a landlord or property manager uses to run rentals: listings, applications, viewings, leases, rent, deposits, repairs and the notices tenancy law requires. Each company using it has its own separate database.

Kaza is made and operated by Randall Marshall, trading as 3D3D, at 320 Smythe Street, Fredericton, New Brunswick, Canada. Reach us at info@3d3d.ca. That is a monitored mailbox, and it is the address to use for anything in these terms, including notice.

Kaza is not the landlord. It does not own or manage any property, hold anyone’s money, or decide who gets a home.

It helps you follow the law. It is not legal advice

Kaza has Canadian tenancy rules built into it and will tell you when something you are about to do looks unlawful, a deposit above the provincial ceiling, an increase served on too little notice, and cite the rule it relied on. That is a safety net, not a solicitor. The law changes, buildings have exceptions, and tribunals decide individual cases.

The landlord remains responsible for what they do. For anything consequential or contested, get advice from someone qualified in that province.

Decisions about people are made by people

Kaza summarises an application and can draft a reply, and it says plainly when a draft is a draft. It never approves or declines an application on its own, and it must not be presented to an applicant as though it had. A person decides, and their name goes on the record.

Your accounts, and the people you invite

Keep your password to yourself and do not share a login: the audit log names whoever was signed in, and a shared account makes that record worthless to you when you need it. If you invite staff, a contractor, or a building’s owner, they see only what their role allows.

Your data is yours

You can take a complete copy of your company’s database at any time, as ordinary SQL that opens without us. If you stop using Kaza, take the copy first, a backup you cannot read without the vendor is not a backup.

What you may not do: use Kaza to break tenancy or privacy law, to discriminate against applicants, to send messages people did not ask for, or to try to reach another company’s data. Any of these ends access.

What it costs, and how to stop paying

Kaza is $2 per door per month, with a minimum of $250 a month, and every feature is included at that price. There is no tier that unlocks the thing you actually needed.

Billing is monthly and it renews automatically until you stop it. You can also prepay a year and get two months free. Card details go to our payment provider directly and never reach Kaza.

• Cancel whenever you like, from inside your account. There is no notice period, no cancellation fee and no lock-in clause, and you keep access until the end of the period you have paid for.
• We tell you before a price changes, and never mid-term. If a new price does not suit you, cancel before it takes effect.
• Prepaid a year and leaving early? Ask. If Kaza stopped being the right fit we would rather refund the unused part than argue about it.
• Your data does not become hostage to a bill. Take your copy on the way out; it is yours whether the account is current or not.

The only money Kaza collects is this fee, from your company. Rent never passes through us, not your residents’ money, not yours.

What is promised, and what is not

The service is provided as it is. It is built carefully. The tenancy rules are tested, the boundaries between companies are tested, and every consequential action is logged, but no software is guaranteed to be available at every moment or correct in every circumstance.

Kaza is not liable for a landlord’s own decisions, and nothing here removes a right you have under Canadian consumer or tenancy law.

Changes, and where disputes go

If these terms change in a way that matters, account holders are told before it takes effect. These terms are governed by the law of New Brunswick, Canada.

See also the privacy notice.