Talk to a person
Every message here goes onto a clock. If nobody has replied within 24 hours, it escalates to a named manager automatically — you do not have to chase us.
What happens next
- 1.Your message becomes a real record with a real person’s name against it.
- 2. A 24-hour clock starts. You can see it; so can we.
- 3. If it runs out, it escalates automatically to a manager. It cannot be quietly ignored.
Already renting with us?
For a repair or something broken, use the maintenance page — it goes straight to your building.